Fischer brings decades of packaging experience, innovative products and unparalleled customer service to the market—but the real difference is our amazing team. Specializing in sales, account management and printing/packaging operations, Fischer employees proudly uphold the company’s history of service, quality and innovation.
Customer Service and Sales Support
Customer Service Manager
After joining Fischer as a Customer Service Representative in 1998, Candi Peterson quickly advanced to Customer Service Manager in 2000. She earned her Bachelors in Business Administration from the University of Wisconsin-Stout.
Candi is proud to be part of the Fischer family and enjoys the feeling of community that they create together. “My coworkers demonstrate dedication and pride in their individual work, while respecting our combined efforts. We provide quality products and stand behind them—communicating honestly, internally and externally. The pay offs are evident in our strong customer relationships, where people know they are heard and dealt with fairly. We truly like our customers and each other.”
Special Order Coordinator
Since 1996, Wendy Winkler has dedicated her career to providing exceptional service to Fischer Paper Products customers. As Special Order Coordinator, she ensures each customer receives her full attention, regardless of the request—from looking up a tracking number to helping with new artwork. “I always refer to my own experiences of being the customer and how I do (and do not) wish to be treated,” says Wendy.
Over twenty years of service has allowed Wendy the opportunity to build strong relationships with not only customers, but her co-workers as well. She thoroughly appreciates the Fischer culture, where employees aren’t treated as “numbers.” Instead, everyone is known by name and every employees’ position is valued and appreciated.
Customer Service Specialist
Susan DeRango is an integral part of Fischer’s customer service team, whose thorough knowledge of the Fischer business continues to deepen since her start in 2011. She’s an expert is customer retention, known for her unwavering customer support and ability to deliver professional and effective solutions in a timely manner. Susan brings more than ten years of experience in the manufacturing and service industries to her role at Fischer Paper Products, where she’s proven an able manager in a fast-paced, time-sensitive environment.
Key Account Specialist
Kevin is one of the most recent hires for Fischer as he came on in 2017 as the Key Account Specialist. Kevin works with strategic accounts to make sure their needs are met. Whether he’s answering customer service calls, speaking with clients, or uploading orders, Kevin takes care of their needs.“Knowing the hard work we do here at Fischer is bringing satisfaction to customers on a daily basis is a rewarding feeling.”
Kevin graduated from Notre Dame in 2013 with a degree in American Studies and had spent the previous four years working in the printing industry. During his time off, you’ll likely find Kevin on a golf course or at a Chicago sporting event.
As Graphic Artist, Joe Gray evaluates, manages, processes and designs all custom bag imprints. This includes setting up proofs, creating hand samples, troubleshooting art issues and modifying the art to meet required printing specifications. In fact, Joe’s 20 years of printing and graphic arts experience allows him to troubleshoot potential printing problems long before they ever reach a printing press—saving time and money.
Joe enjoys guiding a customer’s idea from start to completion. “Seeing a finished bag that looks great gives me a real sense of accomplishment.” He also loves being part of a team of highly knowledgeable, motivated employees who work together to make customers happy.
Manager of Sales & Marketing Support
Sherry Roberson leads the sales and marketing support teams for Fischer Paper Products, and is responsible for customer quoting and pricing development, pricing system administration, customer contracting, RFP process management and submissions, administering customer sales and marketing support programs, and providing samples and other support materials to customers.
Sherry regularly interacts with Fischer employees from nearly every department in the company—as well as customers—and values the friendships she has built over the years. “The relationships that Fischer folks have with customers transcend the transactional. There are several customers that I feel I really know and like personally, even if we’ve never met and live hundreds of miles apart.”
Strategic Account Manager – Southeast
As the Strategic Accounts Manager for the Southeast, Johnny Rogers enjoys fostering the relationships he has established while introducing Fischer Paper Products to new customers, managing current customer relations, participating in trade shows, and offering market analysis relative to the limited-service restaurant, convenience store, food manufacturing, and foodservice distribution segments.
Johnny joined Fischer with over 30 years of experience with Kraft Food Service, Imperial Bondware, Sweetheart (Solo) Cup, and Dial. Before that he earned his Bachelors in Marketing from Georgia State University. Johnny finds that Fischer Paper offers a unique and refreshing atmosphere to work, where the people are courteous and understand the need to work together as a team. “Being a family-owned company offers a sense of being a valued employee,” says Johnny. “My contributions are noticed, and my needs are heard, which are very important to my personal and professional growth.”
Nick spent the summer of 2017 as the first ever intern for Fischer and is graduating to the role of marketing associate. As the marketing associate, Nick spends his days supporting Bill Fischer, the VP of Marketing & Service, managing projects, and researching potential customers to help Fischer grow. He loves the family environment at Fischer and says, “From the very first day as an intern, I loved the way everyone treated each other and how I was given meaningful projects on a daily basis. A lot of trust was placed in me and that told me everything I needed to know about the company.”
Nick graduated from the Kelley School of Business at Indiana University in 2017 with a degree in marketing and sports management. His young mind gives Fischer a new perspective on how to accomplish goals and that makes him an important piece of the marketing department.
Managing all pieces of the puzzle—strategy, people, process, technology, equipment—is an exciting challenge for Josh Fischer. As the President and Owner of Fischer Paper Products, Josh’s main focus is to ensure his customers are satisfied, his employees are engaged and his company is set up for long-term, sustainable success. He does this by setting strategy and performance objectives, contributing to organizational structure and management systems, and building key relationships with strategic vendors and customers. Most importantly, Josh thoroughly enjoys working with the great people of Fischer Paper, especially watching them grow, improve and succeed together.
Josh Fischer began his career at Fischer Paper Products in 2004 as Operations Engineer. In time, he moved to VP Administration, Executive VP, then advanced as the current President and Owner. Prior to his positions at Fischer Paper Products, he served as Sales Engineer and Project Manager at Layne Christensen Co. He earned his Executive MBA in 2010 and his Bachelors in Engineering in 2001 from the University of Illinois – Urbana Champaign.
VP of Marketing & Service
Few know the heart and soul of Fischer Paper Products better than Bill Fischer. Since 1997, Bill has risen through the ranks—from Customer Service to Sales and Marketing. This experience has given him a unique perspective of the business, one that informs his approach to leadership as the current VP of Marketing & Service. “It’s not a traditional title, but it’s one that speaks to Fischer’s brand promise and our commitment to serving our customers with excellence.”
Bill measures Fischer’s success by the positive impact the company has on people’s jobs and lives. This is not only true for Fischer Paper employees (some of whom he’s known for as long as 30 years), but also for Fischer Paper’s partners and customers. According to Bill, “we all succeed together, and getting there is the fun part.” After earning his BA from the University of Chicago and his MA from the University of Wisconsin-Madison, Bill has dedicated his entire career to Fischer Paper Products.
VP of Finance/CFO
Jim Zeman was drawn to Fischer Paper Products by our dedication to customer-first service and history as a small family company. Since 2015, Jim’s responsibilities as VP Finance & CFO have included fiduciary duties, IT, pricing, and process optimization. He enjoys being part of an accountable team that works to ensure every customer has an exceptional experience – the kind of experience we would all want for ourselves.
Jim brings extensive CFO and Senior VP leadership to Fischer. He earned his MBA Finance from DePaul University, has his CPA certificate, has a Master’s Certification in Process, and earned a Six Sigma Black Belt.
VP of Operations
The newest member of the senior management team, Robert Gatz is responsible for the procurement, manufacture and timely delivery of Fischer’s products, as well as ensuring that all quality, safety and service standards are achieved in the process. Robert brings 18 years of diverse printing and packaging operations experience to the table, earned at such reputable firms as Wallace, RR Donnelley, Relizon/WorkflowOne, CCL Industries (Tube) and Graham Packaging before becoming our VP of Operations. Says Robert: “Being new to Fischer, I have quickly found the entire team to be extremely customer-centric. Everyone goes the extra mile to ensure all points of the operation provide a quality product on-time, every time.”
Robert earned his MBA in Management from Eastern University and Bachelors in Graphic Communications Management (Printing Management) from University of Wisconsin-Stout.
Chief Customer Officer/VP of Sales
Jim was drawn to Fischer’s strong family-oriented culture and their desire to build the business for the future. As Chief Customer Officer, Jim will use his 23 years of Sales and Marketing of experience to drive a customer-centric approach to the business and build on the service and quality heritage that is Fischer. Jim’s experiences cut across many channels of business within consumer packaged goods and manufacturing – including retail, in-store bakery, foodservice, convenience, and vending. His cross-channel experiences, training, and leadership skills were honed with companies like Kellogg’s, Fabri-Kal, Wenner, and Europastry and make him a perfect fit for the future of Fischer. Jim’s previous role was the Senior Vice President of Sales & Marketing for Wenner/Europastry, where he led the business over the past five years.
Jim’s educational background includes a BA in Economics from Kalamazoo College, the Pricing Strategy & Tactics Executive Program with the University of Chicago School of Business, and the Center for Creative Leadership Program.