Return Policy
This policy outlines the return categories with respective requirements honored by Fischer for a product to be returned to the manufacturer. The requirements outlined below are provided to ensure ease of processing for any Return Material Authorization submissions in a timely manner.
NOTE: An RMA (Return Material Authorization Form) must be obtained before returning product or the return/credit will be refused.
Contact
Please reach out to customerservice@fischerpaperproducts.com for assistance with returns.
Compliance & Risk Controls
- SQF-certified food packaging standards enforced.
- Strict packaging, cleanliness, and delivery requirements reduce contamination and liability.
- All returns are subject to dock inspection and refusal.
Return Categories
- Product Quality Concerns
- Must be reported immediately upon notice.
- Photos, date code from affected box(es), and samples are required.
- Mis-Shipments
- Must be reported immediately upon receipt.
- Signed delivery receipt noting shortage is required.
- Carrier-Damaged Shipments
- Must be reported immediately upon receipt.
- This requires proof of delivery signed as damaged.
- Photos of damage are preferred.
- Fischer is not responsible for claims on customer-arranged return freight.
- Standard Returns (Non-Damaged)
- Eligible up to 6 months from purchase.
- 15% restocking fee.
- Additional 10% repacking fee may apply if the returned product is not received in its original, resale-ready condition.
- Customer responsible for all return shipping costs.
- Only valid on active Fischer products.
- Non-Returnable Items
- Custom or proprietary products.
- Contaminated, improperly packaged, or non-compliant returns.
Shipping & Receiving Hours:
Monday – Thursday: 7:30AM – 3:30PM CT
Friday: 7:30AM – 12:30PM CT (no Friday deliveries)
Last Revision: July 2026